Job description

The Senior Cloud Security Analyst at Snowbit is tasked with operational front-line roles, where they will triage security assessments, investigate incidents, resolve customer issues, and engage with multiple team members to enhance the security offering.

Responsibility

• Understand the Snowbit offering and customer cloud and security deployments/environments.
• Triage and analyze various security assessments and timely investigate security incidents.
• Formulate, communicate and engage with customers on related alerts and remediation instructions.
• Promptly resolve customer tickets and be the first point of contact for customer escalations.
• Document assessments, recommendations and customer engagements till resolution.
• Work closely with multiple teams to resolve customer events/incidents/escalations and evolve the Snowbit offering.
• Share learnings and best practices amongst team members including keeping internal knowledge databases updated.
• Handle multiple competing priorities and high impact incidents/escalations.

Qualifications

• Bachelors’ degree in Computer Science/Engineering, Electrical Engineering or related domain certifications.
• 5+ years experience in customer-facing operations roles with SOC/MDR teams.
• Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.
• Strong team player with the flexibility to work in shifts in a 24x7x365 environment.
• Strong communication skills including high proficiency in English.